Mobile / Casino
This policy covers how we collect and use information tied to your okk play account — from login activity to payment records for PESONet and Bank Transfer transactions. When access or eligibility is discussed, availability depends on local law and eligible regions in the Philippines.
When you open an account with us, we collect the details you provide directly — your registered name, contact information, and the payment method you connect, whether that is GCash, Maya, Bank Transfer or PESONet. We also collect session data: the device you use to access the platform, your login timestamps, and the pages you navigate within the account area. This information helps us keep your account secure across devices and lets our support team locate your records quickly when you raise a concern. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors need to complete the transaction you initiate. Where local law requires us to retain records — for instance, transaction logs tied to Bank Transfer or PESONet deposits — we keep them for the period the law specifies, not longer. You can ask us at any time what data we hold on your account. The process for doing that is described in the Rights section below. Availability of features described in this policy depends on local law and eligible regions.
Transaction identifiers from GCash deposits are logged to your account wallet history and used only for dispute resolution and record verification.
Bank Transfer records are retained as required by applicable regulations. We do not share reference numbers with unrelated third parties.
PESONet payment data is handled by the processing partner you select at checkout. Our system records the outcome, not your full banking credentials.
Maya wallet activity tied to your account appears in your transaction log. Contact support if you see an entry you do not recognise.
Not every data interaction on your device falls under this policy. The table below draws a clear line between what we control directly and what falls to a third-party service — so you know exactly where to direct a question.
Covered. We manage the data collected when you log in, update account details, or change your contact information through the account settings page.
Covered. Deposit and withdrawal records tied to your account — including GCash, Maya, PESONet and Bank Transfer — are within scope of this policy.
Covered for session logging. Game outcome data stays within your account history. RTP information is shown only where the game or provider exposes it directly in the lobby.
Outside our scope. GCash, Maya and Bank Transfer operators each carry their own privacy terms. We recommend reviewing those separately before linking a payment method.
Your rights under this policy are not abstract. There are concrete steps available to you right now through your account and through our support channel. You can review the personal data attached to your account by opening the profile section after login — your registered contact details, linked payment methods and transaction history are all visible there. If any record is incorrect — a wrong contact number, an outdated email address, a payment entry you do not recognise — you can correct it directly in account settings or flag it to our support team. Requests to understand what data we hold, or to ask us to delete data we are not required to retain by law, can be submitted through the support contact path listed on this page. We aim to acknowledge each request promptly; response times depend on the complexity of the request and current queue.
Log in and open the profile section. Your contact details, payment method links and transaction log are shown there without needing to contact support.
Update your registered email or contact number directly in account settings. For changes that require identity verification, our support team will walk you through the steps shown in your account.
Send your question through the support contact path on this page. Include your registered account email so we can locate your records without delay.
Where we are not required by law to retain your data, you can request removal. Submit the request via support; we will confirm what can be deleted and what must be kept under applicable regulations.
If you have a question about your data, a correction to request, or a concern about how your information is being used, the options below are the direct lines to the team that handles privacy matters. Have your registered account email ready when you reach out — it lets us pull your records without back-and-forth.
Open the support chat from your account dashboard after login. This is the fastest path for questions tied to a specific transaction or account detail.
Send a written privacy request or data question to our support email address shown on the Contact page. Include your registered email and a short description of your request.
The help centre covers common account and privacy questions. Check there first — many requests about transaction records and account corrections are resolved without waiting for a reply.
Account security and data handling are not passive processes here. Below are the four areas where we apply consistent practices — from the cookies we set to how long we keep your records.
We use session cookies to keep you logged in across your visit and preference cookies to remember settings like language and display choices. You can manage cookie settings through your browser. Disabling functional cookies may affect how your account loads on mobile access.
Login activity is logged per session and per device. If we detect an unusual access pattern, the account may be flagged for verification. You can review active sessions in your account security settings and remove any device you do not recognise.
We keep transaction records — including PESONet and Bank Transfer logs — for the period required under applicable regulations. Account profile data is held while your account remains active. Closed accounts are handled according to the retention schedule we are required to follow.
When this policy changes in a material way, we will post the updated version on this page and note the revision date. Continuing to use your account after a change is posted means you have seen the updated terms. You can request a plain-language summary of any change through our support contact path.
These are the questions we hear most often about data handling, account records and your rights under this policy. If yours is not listed, reach out through the support contact path above.
We collect your registered name, contact details, and the information you provide during account setup. Once active, we also log session data — device type, login timestamps and the account sections you visit — to keep your account secure and accessible across devices.
Yes. Log in and open the profile section of your account. Your contact details, linked payment methods such as GCash or Maya, and your full transaction log are displayed there. No separate request is needed to view these records.
Minor corrections — like updating a contact number or email address — can be made directly in account settings. Changes that require identity verification will prompt you through the steps shown in your account, or you can raise it through support chat for guidance.
We share data only with the payment processors needed to complete transactions you initiate — such as your Bank Transfer or PESONet provider. We do not sell account data. Each payment partner carries its own privacy terms; we recommend reviewing those before linking a payment method.
Transaction records — including deposits made via PESONet, Bank Transfer, GCash or Maya — are kept for the period required under applicable regulations. We do not retain records beyond what the law specifies. After your account is closed, records are handled according to the required retention schedule.
Submit your request through the support contact path on this page. Include your registered account email. We will confirm which data can be removed and which must be retained under applicable law. Requests are acknowledged in order of receipt; complex cases may take longer to process.